RETURNS AND REFUNDS
Your 100% satisfaction is important to us and we offer a 30-days Return & Exchange Policy:
- If a product gets damaged or was faulty upon a delivery, we will provide 100% refund.
- All returns must comply with our 30-days Return & Exchange Policy. This takes effect from the day the item was received.
- To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
- For returns, please email customerservice@littlemarylebone.com with the subject 'Returns' and include your order number, name and the reason for your return.
- We will provide instructions on where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that customers are responsible for shipping costs of returned items.
- When returned item is received and inspected, the customer will receive a confirmation email with details about the status of the refund.
- If the refund is approved, then it will be processed and a credit will automatically be applied to customer's original payment method shortly after.